FAQs

How can I get in contact with True Finds Australia?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

 

Where are the products located and shipped from?

All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales.

 

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed throughout our website.

 

Is delivery free?

Yes, all orders placed in Australia come with fast and free delivery Australia wide.

What if my order is delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.

What currency is the store in?

All products displayed on our website are in AUD.

 

How much weight can the heavy-duty shelving hold?

Each shelf tier can support up to 20kg, with a total capacity of 100kg. The unit is foldable, sturdy, and easy to set up with no tools required.

 

Is the cookware compatible with induction cooktops?

Yes, our cookware set works with induction, gas, electric, and ceramic stovetops.

 

Can I put the cookware in the dishwasher?

Yes, it’s dishwasher-safe, though handwashing is recommended to extend the life of the non-stick surface.

 

What type of floors is the mop safe to use on?

The mop in our bundle is suitable for tiles, laminate, vinyl, and timber floors.

 

Can I wash or replace the mop head?

Yes, the microfiber mop head is machine washable and easy to replace when needed.

 

What’s the weight limit on the Slant Board?

The Slant Fitness Board supports up to 150kg and is designed with a non-slip surface for safe use at home.

 

Is the Slant Board beginner-friendly?

Absolutely. It features adjustable incline levels, making it suitable for all fitness levels — from beginners to experienced users.